Positive Behavior in PM

07 Mar

As a project manager, you are the center of the intricate network of relationships, each having a difference perspective, personalities, values, styles, interests and task in a given project.  The primary role as a PM is to lead everyone in this network of individuals to contribute positively to the objectives and goals of the project to achieve success with the project’s implementations.  Below are 8 traits that every PM should develop and encourage in themselves and others to increase the success of the project.

 1)      Put Yourself in Other People’s Shoes: Treat others as you would want to be treated.  Think about the project deadlines, tasks, and behavior that you give to others and how you would react if you were in their shoes.

2)      Adapt to Others: People enjoy working with others that work and communicate similarly.  For example, if they learn new project assignment definition best through visuals, create visuals.  If you have a very reserved person on your team, putting them on the spot during an open meeting without discussing the project with them in advance to prepare will only lead to resistance.

3)      Listen to Team Members & Show Interest: It is easy to listen to others when they are all agreeing with you, but when there is a disagreement, don’t try to persuade them your way, but listen to their side, as you may miss an important requirements or something never thought of that maybe a better end solution.  

4)      Be Direct: If you are going to miss a deadline, things have changed in the requirements of the project, or you were wrong about something, be open with your team members and let them know as soon as you can.  This creates trust because you are being honest and open with your team members.

5)      Make People Feel Important & Do it Sincerely: Communicate to the team members how the team efforts link to the achievement of the overall objectives of the project.  People have enough work and projects seem to lead to more work, so make sure you let your team members know that there work is appreciated in meetings or correspondence.

6)      Accept that Conflicts Will Happen: How we act with others is “soft skills” is not about being nice and avoiding conflict, but rather supporting positive behaviors and dealing with negative behaviors.  As a PM, you will have times where you have to bring issues into the open that team members would rather ignore, as this can affect the overall performance of the team and project

7)      Put a Smile On: No matter how your day maybe going, people enjoy working with others that have a positive attitude and smile on their face.  This can brighten up anyone’s day and can increase productivity knowing your working with happy people

8)      Learn Everyone’s Name: People enjoy working with others that remember their name.  This helps to give credit where credit is due and also makes people feel important when you say Hi and their name in the hallway passing.

Image Credit


Posted by on March 7, 2011 in Project Manager Tips


4 responses to “Positive Behavior in PM

  1. Amber Little

    March 7, 2011 at 10:16 pm

    Lisa, these are great tips that are easily and quite often overlooked…even something as simple as learning everyone’s name makes a big difference. Very good post, I hope lots of managers read this!

  2. Lisa Drake

    March 8, 2011 at 5:33 pm

    Thank you Amber for your comment. I’m glad you enjoyed it and find it helpful.

  3. Scott Moreno

    March 13, 2011 at 6:20 pm

    Good advice Lisa. As a manager, supervisor, leader, etc. there are three necessary skills required to be successful.
    1) Conceptual Skills
    2) Technical Skills
    3) Human Relation Skills
    This advice is the best for the human relations part, which is the one most managers have a problem with. People are one of the most important parts of a company and these guidelines or traits can help improve managers relationships with employees.

  4. Lisa Drake

    March 13, 2011 at 9:13 pm

    Thanks Scott for your insightful comments. I agree with you that people are the most important parts of a company, as they are the worker bees of the company to get things accomplished.


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